Terms & Conditions


Client, who avail our services (hereinafter referred to as "Client" or "Credit Card Holder" or "Client") and Service provider, Cuilassist (hereinafter referred to as "Cuilassist", "Our", "Us", or "We"). The term, "Websites", shall refer collectively to www.Cuilassist

Standard Terms & Conditions

These are the standard terms and conditions that apply to all contracts for Live chat support rendered by Cuilassist to its clients. By entering into an agreement with Cuilassist, Client gives us authorization to render live chat services on Client's intended domain(s), mentioned in service agreement, as a 3rd party live chat support provider.

Electronic Consent

You understand and agree that there are two costs associated before using Cuilassist live chat sales and support services

  • Client has a right to request a paper copy of these “Terms of Services” before signing up in lieu of this electronic "Terms of Services". By accessing and using Cuilassist's website, Client accepts and agrees to be bound by these Terms and Cuilassist's Privacy Policy. If a Client does not agree to these Terms, Client should not access or use Cuilassist's Website.
  • Client understands and agrees that Cuilassist reserves the right to access client’s Cuilassist account(s) for technical and administrative purposes or for security reasons. The acquired information in such a manner shall not be processed, made available or disclosed to any third parties unless required by provisions of law.
  • Clients agree to abide by Cuilassist confidentiality policy i.e. unauthorized lending, sales, further reselling or licenses and sublicenses for our services getting into official affiliation contracts or written consent of Cuilassist. Client understands that such acts are considered as illegal and strictly prohibited and do not come under proper use of services.
  • Client understands and agrees that Cuilassist reserves the right to close client’s account due to gross infringement of the provisions of these terms and conditions without any prior notice.
  • Client agrees not to impersonate any person or entity, including, but not limited to, the Cuilassist or falsely state or otherwise misrepresent your affiliation with any person or entity and understands that such acts are considered as illegal and strictly prohibited and comes under cyber crime.

Intellectual Property Rights

  • All text, photographs, graphics, logos, trademarks, icons, sounds, user interfaces, artwork, music, videos, computer code and software including overall website’s look and feel, color scheme, design, layout, structure, selection, combination and arrangement of the content present on the Websites is owned by Cuilassist and licensed only to Cuilassist. Such Content is protected by copyright, trademark, trade dress as well as various other intellectual property and unfair competition laws.
  • Without our written permission or as permitted by applicable laws, you may not copy, reproduce, distribute, mirror, publicly, frame, display, publicly perform, translate, re-publish or transmit this website or Content in any way for commercial purpose, distribution and publication.

Client may display, copy and download Content from the Cuilassist’s website solely for your personal and non-commercial use provided that:

  • Client do not remove any copyright or proprietary notice from the Content;
  • such Content will not be imitative, copied or posted on any platform or published in any medium; and
  • no modifications are made to such Content.
  • We respect others’ intellectual property rights as well as expect our stakeholders such as users, website visitors, customers or clients to do the same. If you believe that your work has been copied or replicated on this website in a way that constitutes copyright infringement, please report us.


Client understands and agrees that there are two costs associated before using Cuilassist live chat sales and support services;

  • One time set-up fee
  • Ongoing monthly live chat service fee as per client plan

If Client has any ambiguity, Client can review our packages.

Additional Expenses

Client agrees to pay Cuilassist for any requested expenses which do not form part of our contract and are required to pay for extra for any add-on feature(s) or service immediately upon request of their order.

Paid Subscription

In order to get a paid subscription of our service, the client must provide valid credit card details, number of chat agents required, subscription period and other required information – however, it will not charge the client immediately, but upon the end of your free trial only if the client agrees to continue our service.

Information Sharing

Clients must provide all the requested information and required documents by Cuilassist in order for us to activate our service for clients. This may include information about industry, company size and support required etc. In case if a client is unable to provide such information, Cuilassist will not be held responsible.

Delays & Client Liability

  • It is our first priority to set up a Client's account as soon as they subscribe to our service; however in some cases it may take up to 3-5 business days to complete a new account set up. Any specific time frames or estimates that we give Client solely rely on Client’s full co-operation along with complete information and requested documents.
  • An equal amount of corporation from client is required to activate our service on client’s preferred domain(s) or website(s). Throughout the period of activation, a single point of contact, as mentioned in service agreement, must be made available from Client’s side. Otherwise the client will be responsible for delay and consequences.


  • Client agrees to defend, indemnify and hold harmless Cuilassist, its affiliates and respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by the client.
  • Cuilassist reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such an event, clients shall provide Cuilassist with such cooperation as is reasonably requested by Cuilassist.