Cuilassist supports almost all types of business inquiries, it includes inbound sales, product queries, helping in the billing process, solving technical issues and more.
We have a team of agents who can type between 40-60 WPM with higher accuracy.
Almost all of our team members have graduated from famous universities and some have done masters as well. Along with the traditional education, they also have completed additional courses to meet the trending industry standards.
Cuilassist always focuses on customer’s satisfaction, so we ensure our team always takes ownership of this and provides the accurate solution to the customers. Our live chat service team also makes sure that our client will receive the correct feedback to solve any inefficiency.
Yes, Cuilassist offers integration with popular systems like Google Analytics.
We offer 24 hours & 5 days a week live chat source to our clients, we are also capable of providing the extra coverage during the peak hours like festival seasons.
We can manage to work in different time zones, for further discussion about this plan, you can contact us.
Our live chat source team can easily communicate in English & Hindi language, however, our team also uses the google translator or similar translating tools to handle the communication with the customers who are comfortable in another language.
Yes, Cuilassist will share the weekly detailed reports with you or we can also manage to provide you the access of reports at any time but for this service, you need to contact us first.
We usually need approx 3 business days to make sure of the smooth transition of our live chat source service, however, we can also begin this service on priority within 1 business day without any extra charges.