A successful business runs with a happy customer

Every business needs a well organized customer support in order to survive. Customers are the most important contributor for a company to fail or succeed. When it comes to customer support outsourcing, it is not only about cost cutting but also exploring the possibility to enhance your customer’s overall experience. For a long time companies did not pay much attention to their customer experiences however with time it has proven its importance. A positive experience gets your business more loyalty and influence. A BPO (Business Process Outsourcer) provides outsourcing for customer support to help you get real time information which concerns your customers and business decisions.

Benefits of Outsourcing Customer Support

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Cost Saving

It is an undeniable fact that outsourcing helps you save operational cost. Most of the companies choose to outsource customer support in order to get some cost benefits so that the same funds can be used in product development.

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Customer Loyalty

Why juggle between your core functions and customer support while you can have better customer satisfaction by outsourcing customer support. The better the customer experience the more loyalty your business earns.

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Domain Expertise

While your product and services are your domain of expertise, customer support is ours. We have been in the industry for a good time and understand the know-how of customer support very well.

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Easy Scalability

A growing business demands a swift need of scalability. Outsourcing customer support gets you the accessibility to scale up or down as per your business needs.

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Better Brand Reputation

A better customer support and customer experience gets your brand all the credibility it deserves and enhances your brand reputation.

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Round the availability

With the fact that every business wishes to have a global presence comes a responsibility to serve your customers as per their timezone. While it is very difficult to convince your team to work outside hours, outsourcing customer support helps you serve your customers round the clock 365 days of the year.

Get a Better CSAT and NPS for Your Business with CuilAssist

CuilAssist has a great advantage of having industry experienced professionals in the team. We have a dedicated trainer for all our clients to assure a clear knowledge transfer. Outsourcing customer support to CuilAssist will get you a benefit of reduced customer effort and increased productivity.

Some major benefits of outsourcing with CuilAssist:

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Dedicated Team.

Every business is unique and so are their requirements. We provide a dedicated team to handle your customers.

Data Security.

Having a dedicated team for all our clients withdraws the risks of data security. All our agents work under a strict non-disclosure agreement.

No Bots.

We strongly believe that your customers should not be interacting with robots. The customers are human so it’s always best that their problems are also listened to and actioned by humans.

Value for Cost.

All our packages are planned keeping the business needs of our client’s in mind. While you try to provide your customers with low cost, good quality products; you also deserve to get the same from your service providers.

CuilAssist Customer Approach

Our customer support agents are skilled and experienced in all kinds of customer interactions.

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Chat
telephone
Telephone
email
Emails
social-media
Social Media
Customer Service Outsourcing
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Our customer interactions report for 2021 give us below numbers

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120 Agents and counting more
Daily-customer
6500 Daily customer interactions
Customer-Satisfaction
97.8% Customer Satisfaction
Issues-resolved
95.7% Issues
resolved

Start Outsourcing

  • Day 1 - Drop us an email with your requirements or Give us a quick call.
  • Day 2 - Our operations team will coordinate with you to understand your needs.
  • Day 3 - Sign the agreement.
  • Day 4 - Help us with training material and general FAQs.
  • Day 5 to 7 - Get your customer support team ready within a week.
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Contact Us

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