Companies of all sizes always prefer outsource service to save their time as well as business capital. Outsourcing is the perfect way to streamline most of the business processes effectively.
Nowadays outsourcing technical support is rising as most businesses want to provide their customers with better tech service on a real-time basis. So, technical support areas are experiencing the most growth in the business world.
It’s better to outsource the tech support as staffing an in-house technical support team needs more capital investment as well as infrastructure.
Along with the technical support, most of the customers prefer the live chat support rather than the traditional call or email support. So, Cuilassist.com is offering the live chat support for your website along with the Technical Support. So that you can resolve your customer’s technical issues much faster and on a real-time basis. Checkout the features included in our technical support service.
Features of our technical support service:
1. Around-the-clock service
By acquiring the technical support from us, your customers will get complete round-the-clock support. It is much better than hiring full-time employees and giving them a salary.
By offering 24/7 support to customers, they feel they get priority to their queries, eventually, it becomes easy to grab their trust and make them stick on the website for a longer time.
According to research, most of the customers visit the website multiple times who offer the Live Chat support. So, by using our live chat technical support you can easily provide solutions to your customer’s queries at any time.
2. Custom-trained agents
For handling the technical queries, you need to have trained expertise with experience in the technical field. But instead of hiring one, you can simply use our technical support that comes with custom-trained agents. These custom-trained agents are completely trained as per your products and services and also capable of handling all kinds of tech issues.
This custom-trained agent always stays ready to interact with your customers efficiently and helps them to solve their problems along with offering your new products or services in the conversation.
3. Tier 1 & Tier 2 assistance
Cuilassist.com offers a technical support service that includes T1 & T2 assistance. Under T1, we will offer the lower-level assistance who are trained to resolve the known problems about your products and the basic technical issues.
Under T2, if the customer encounters deeper technical problems, we offer the T2 assistance, to manage the query as T2 agents are more experienced and knowledgeable technicians who solve the problems that cannot be handled by the T1.
4. Remote access tools
Sometimes to offer a detailed process to your customers about how your technical product works, Cuilassist.com also offers remote access tools such as TeamViewer so that your customers will get the live demo about everything or even the solution that they are finding. We also offer the Skype or Zoom call facility to provide complete support to your clients.
5. Reporting
Outsourcing technical service to Cuilassist.com, you will also get the weekly reporting so that you will receive complete information about your customer’s queries and how the process is growing, and how tech support is helping your business. This way we keep the transparency with our clients.
Cuilassist.com offers multiple features with a technical support package which is available only at $10. So without looking any further, just grab out technical support service to resolve your customer’s technical issues now.
To know more about our services, please visit Cuilassist.com website or you can mail us at – sales@finovace.com
