As most of the business owners know, it is more expensive to attract new customers than keeping the old ones which means securing new customers is 5 to 10 times more expensive.
New customers are also important for your business but after a certain level of business, it gets difficult to attract one, that’s why business owners are looking for the customer retention, which means ability to keep the current customers with your business.
You have to make sure that your old customers will stay connected with your business for years. Keeping your old customers happy is more important to the growth of your business. Existing customers are most likely to return again if they get the positive and exceptional experience, they may choose to refer their friends and family.
Building customer loyalty is the best way to retain your customers. Keeping customer’s loyalty can be possible by making sure that their queries are resolved quickly. And that’s where live chat comes to help your business.
How does a live chat service help in client retention?
1. Live chat offers easy access to customer support
Good accessibility is the perfect way to customer retention as customers always look for easy help when they need an immediate response. As traditional Customer Support services like email and phone have been dominating but their waiting time is more as compared with live chat support..
In phone support, customers have to wait for the perfect representative to get connected with them, but in live chat, customers get an immediate response so waiting time is much less.
Similarly, in email support, after sending an email, customers have to wait for days to get the response to their queries which is not good, but live chat operates in real-time so no waiting time and customers get solutions instantly.
Accessibility will help your business to retain your customers much better than the other factors because it helps to generate an exceptional user experience for your customers which they value most.
The easiest way to increase your customer retention rates is by keeping your clients happy and with live chat, you can achieve it effectively & economically.
2. 24/7 availability
Customers can encounter the problem or the query at any time and if your business is not capable of offering them the support then they may go for the other provider. So they are always looking for businesses that offer 24/7 support. And the live chat is the one support service that always stays available on the website, so adding live chat on your website will give you the ability to stay available for your customers anytime.
With the live chat, you will gain the customer’s trust and give them the authenticity that you care about their queries and always stay available to resolve their problems. When your customers realize your business is always there for them, they will stay connected with your business for a longer period.
3. The value of responsiveness
In today’s world, everyone expects a quicker response. That also applies to your customer’s support. Customers always expect to get answers immediately when they ask the questions. If you fail to provide a quick response, you may lose the customers.
With a live chat system on your business website, you can respond to customers in real time, which makes them feel like VIPs. This helps to make them loyal to your brand as well as they start recommending your business to their relatives.
So if you’re looking for a customer retention solution, then the live chat service is the best option you will get for your business.
For adding the live chat service on your website for your customer, you can outsource to Cuilassist.com. Here you will get the live chat service as per your business requirements along with the budget-friendly packages. To know more about our live chat service, please visit our website or mail us at – sales@finovace.com
